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Contact Us

Lodging Access Solution

Customer Service

Phone: 1.800.999.6213

Email Us
Technical Support

Phone: 1.800.999.6213 
Email Us / Website

Multihousing/Military

Customer Service

Phone: 1.800.849.8324 
Email Us

Technical Support

Phone: 1.800.849.8324

FAQs

 

Is this website secure?
Where can I find manuals and guides for SAFLOK products?
Where can I find a complete product line-up of SAFLOK electronic locks and systems?
What is door handing?
What is the difference between a mortise lock and a cylindrical latch lock?


1. Is this website secure?

The security of http://www.saflokstore.com is ensured by SSL security. Click on the image bellow to view the security certificate:

SSL

 

2. Where can I find manuals and guides for SAFLOK products?

A complete selection of manuals, guides, videos, catalogs and other technical documents is available on http://support.saflok.com. It is available free-of-charge 24/7/365. You can also obtain troubleshooting tips, software updates, and the latest industry updates on our products.  

Does SAFLOK offer live customer support?
Live customer support is available 24/7/365. Call our toll-free number 800.999.6213 or email us at estore.us@dormakaba.com


3. Where can I find a complete product line-up of SAFLOK electronic locks and systems?

Visit us at http://www.saflok.com.

4. What is door handing?

Some parts and all locks require specification of door handing. To determine the hand, face the door from the outside and select from the corresponding diagram below.

Left Hand:

Left Hand


Left Hand Reverse:

Left Hand Reverse


Right Hand:

Right Hand

Right Hand Reverse:

Right Hand Reverse


5. What is the difference between a mortise lock and a cylindrical latch lock?

The mortise locking device of the mortise lock requires a pocket to be cut into the door. The mortise locking device will look like one of these images:
 

 
Mortise with deadbolt
Mortise without deadbolt
Cylindrical Latch
Mortise with deadbolt
Mortise without deadbolt
Cylindrical Latch
A tubular latch bolt operated by lever or knob.