Products By Brand
Contact Us

Lodging Access Solution

Customer Service

Phone: 1.800.999.6213

Email Us
Technical Support

Phone: 1.800.999.6213 
Email Us / Website

Multihousing/Military

Customer Service

Phone: 1.800.849.8324 
Email Us

Technical Support

Phone: 1.800.849.8324

FAQs

1. Is this website secure?


Yes all payments and transactions are encrypted using an SSL security certificate.

 

2. Where can I find manuals and guides for dormakaba Ilco lodging products?

A complete selection of manuals, guides, videos, catalogs and other technical documents is available on https://www.kabalodgingsupport.com. It is available 24/7. You can also obtain troubleshooting tips, software updates and the latest industry updates on our products.


3. Does Ilcostore offer customer support?


Yes customer support is available during normal business hours. Use our live chat, 
email us at estore.ca@dormakaba.com
or call our toll-free number 877.468.3555.



4. Where can I find a complete product line-up of dormakaba electronic locks and systems?

Visit us at http://www.dormakaba.us



5. What is door handing?

Some parts and all locks require specification of door handing. To determine the hand, face the door from the outside and select from the corresponding diagram below.

Left Hand:

Left Hand


Left Hand Reverse:

Left Hand Reverse


Right Hand:

Right Hand

Right Hand Reverse:

Right Hand Reverse



6. What is the difference between a mortise lock and a cylindrical latch lock?

The mortise locking device of the mortise lock requires a pocket to be cut into the door. The mortise locking device will look like one of these images:
 

 
Mortise with deadbolt
Mortise without deadbolt
Cylindrical Latch
Mortise with deadbolt
Mortise without deadbolt
Cylindrical Latch
A tubular latch bolt operated by lever or knob.